General

✅ Bel Abidjan is a digital platform from Côte d’Ivoire designed to promote tourism, culture, and leisure. We connect local and international travelers with verified service providers to offer authentic, safe, and easy-to-book experiences.

✅ Our headquarters are located in Abidjan, Marcory Zone 4. We work with a wide network of local partners across Côte d’Ivoire and are gradually expanding to other destinations.

✅ Because we bring together in one platform a curated selection of activities (culture, discovery, sports, wellness, craftsmanship), with a simple booking process, verified providers, and a responsive support team.

Bookings

✅ Browse our categories (Discovery, Sports, Wellness, Craftsmanship…), pick an activity, select a date, and book online. You’ll instantly receive a confirmation by email and/or WhatsApp.

✅ Yes, most activities allow group bookings. The maximum number of participants is specified on each activity page. Some experiences require a minimum number of participants (e.g., 2 people for guided tours).

✅ Once your payment is validated, you’ll automatically receive a confirmation email. For some activities, the provider may also contact you directly for final details.

Yes! You can purchase an activity as a gift. Contact us at bel.abidjan.pro@gmail.com to receive a personalized voucher.

Cancellations & Refunds

✅ Yes, according to our [Refund and Cancellation Policy]. Up to 7 days before the activity: full refund. Between 3 and 7 days: 50% refund. Less than 72 hours or no-show: no refund.

✅ If a provider cancels, you’ll receive a full refund. In some cases, we may also offer an alternative or rescheduling option.

✅ Send an email to bel.abidjan.pro@gmail.com with your booking number. Refunds are processed within 14 business days.

Providers (Partners)

✅ Create a free provider account, describe your service, and submit your information. Our team will verify every profile before going live.

✅ Increased visibility with local and international clients, automated booking system, simple payment management, and dedicated support from our team.

✅ Payments are transferred within 48 business hours after the activity, via bank transfer or Mobile Money, minus commissions.

✅ Registration is free. We only take a commission on confirmed bookings.

Safety & Trust

✅ All providers go through a verification process (legal documents, ID, experience). We conduct regular checks and collect user reviews to maintain high quality.

✅ Yes. We comply with GDPR and Ivorian law. Your data is stored on secure servers in Europe and is never sold to third parties. See our [Privacy Policy] for more.

✅ Yes. All displayed prices include applicable taxes and, unless otherwise specified, have no hidden fees.

Platform Features

✅ Currently French and English.

✅ Prices are displayed in West African CFA Franc (XOF) and USD, depending on your selection.

✅ Yes, you can add activities to your favorites. Access to your saved favorites will soon be available in your personal account.

✅ Providers update their profiles regularly. If you notice missing details, feel free to let us know.

Support & Contact

✅ Through the “Contact Us” form on the website or directly at bel.abidjan.pro@gmail.com.

✅ Yes. Our team is available by email, WhatsApp, and phone to assist you before and after your booking.

✅ Yes. Follow us on Facebook and Instagram to discover our latest updates and promotion