At Bel Abidjan, we attach great importance to the confidentiality and protection of our users’ personal data. This policy clearly and transparently explains how your information is collected, used, shared, and protected when you use our platform https://belabidjan.com.

1. Information We Collect

1.1 Personal Identification Data

We collect basic details such as your name, email address, and phone number when you create an account, make a booking, or contact us. These details are necessary to identify you, authenticate your account, and allow us to provide you with our services.

1.2 Payment Information

When you make a booking or purchase on our platform, your payment information (credit card details, mobile payment services, etc.) is securely processed by certified third-party providers. We do not store your full banking details on our servers.

1.3 Technical and Usage Data

As you browse our website, we automatically collect information such as your IP address, the type of device and browser you are using, your language preferences, and your interactions with the platform. This helps us improve the quality of our services and provide you with a better user experience.

2. How We Use Your Information

2.1 Account and Booking Management

Your information is used to create and manage your account, process your bookings, and ensure effective communication with you or with local service providers.

2.2 Payment Processing

Your payment data is used strictly for transaction purposes and to ensure the proper execution of the services you purchase.

2.3 Service Improvement and Personalization

The information we collect helps us analyze how you interact with our site, fix any issues, and adapt our services to personalize your experience.

2.4 Communication and Marketing

If you have given your consent, we may use your contact details to send you special offers, newsletters, or updates about new activities available on our platform. You can withdraw your consent at any time.

3. Data Sharing and Protection

3.1 Sharing with Service Providers

We may share certain information with trusted partners (guides, agencies, hotels, activity providers) strictly for the purpose of fulfilling your bookings.

3.2 Transfer to Payment Providers

Data required for payment processing may be shared with secure financial institutions, without Bel Abidjan ever having access to your complete banking details.

3.3 Compliance with Legal Obligations

In some cases, we may be required to disclose certain information to competent authorities when required by law.

3.4 Security Measures

All your data is protected through advanced security protocols (HTTPS, encryption) and stored on servers located in Europe that comply with international data protection standards.

4. Your Rights

In accordance with applicable laws (GDPR and Ivorian law), you have the following rights:

  • The right to access your personal data held by Bel Abidjan.
  • The right to correct inaccurate or incomplete information.
  • The right to request the deletion of your data within the limits provided by law.
  • The right to object to the use of your data for marketing purposes.
  • The right to data portability, allowing you to receive your data in a structured and readable format.

To exercise your rights, you may contact us by email at bel.abidjan.pro@gmail.com.

5. Cookies

Our website uses cookies to ensure proper operation, analyze traffic, and enhance user experience. You can manage your cookie preferences directly through your browser settings or via the cookie banner available on our site.

6. Changes to the Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and, in the case of major updates, we will notify you by email or through a notification on the platform.